Crisis communication : (Record no. 35007)

MARC details
000 -LEADER
fixed length control field 06159cam a2200757 i 4500
001 - CONTROL NUMBER
control field on1110656104
003 - CONTROL NUMBER IDENTIFIER
control field OCoLC
003 - CONTROL NUMBER IDENTIFIER
control field UTCC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20210825162443.0
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS
fixed length control field m d
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field cr |||||||||||
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 190716t20202020enka ob 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2019024201
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Language of cataloging eng
Description conventions rda
Transcribing agency DLC
Modifying agency OCLCO
-- OCLCF
-- TYFRS
-- YDX
-- N$T
-- MUU
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0429437382
Qualifying information electronic book
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780429793882
Qualifying information electronic book
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 042979388X
Qualifying information electronic book
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780429437380
Qualifying information electronic book
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780429793868
Qualifying information electronic book
-- electronic book ;
-- mobi
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0429793863
Qualifying information electronic book
-- electronic book ;
-- mobi
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780429793875
Qualifying information electronic book
-- electronic book ;
-- ePub
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0429793871
Qualifying information electronic book
-- electronic book ;
-- ePub
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Canceled/invalid ISBN 9781138346253
Qualifying information hardcover
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Canceled/invalid ISBN 113834625X
Qualifying information hardcover
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Canceled/invalid ISBN 9781138346246
Qualifying information paperback
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Canceled/invalid ISBN 1138346241
Qualifying information paperback
035 ## - SYSTEM CONTROL NUMBER
System control number 2269435
-- (N$T)
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)1110656104
037 ## - SOURCE OF ACQUISITION
Stock number 9780429437380
Source of stock number/acquisition Taylor & Francis
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 #4 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD49.3
072 #7 - SUBJECT CATEGORY CODE
Subject category code BUS
Subject category code subdivision 000000
Source bisacsh
072 #7 - SUBJECT CATEGORY CODE
Subject category code BUS
Subject category code subdivision 018000
Source bisacsh
072 #7 - SUBJECT CATEGORY CODE
Subject category code BUS
Subject category code subdivision 019000
Source bisacsh
072 #7 - SUBJECT CATEGORY CODE
Subject category code KJSP
Source bicssc
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 659.2
Edition number 23
049 ## - LOCAL HOLDINGS (OCLC)
Holding library MAIN
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Diers-Lawson, Audra,
Dates associated with a name 1975-
Relator term author.
245 10 - TITLE STATEMENT
Title Crisis communication :
Remainder of title managing stakeholder relationships /
Statement of responsibility, etc. Audra Diers-Lawson.
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Abingdon, Oxon ;
-- New York, NY :
Name of producer, publisher, distributor, manufacturer Routledge/Taylor & Francis Group,
Date of production, publication, distribution, manufacture, or copyright notice 2020.
264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Date of production, publication, distribution, manufacture, or copyright notice ©2020
300 ## - PHYSICAL DESCRIPTION
Extent 1 online resource (xix, 319 pages) :
Other physical details illustrations
336 ## - CONTENT TYPE
Content type term text
Content type code txt
Source rdacontent
337 ## - MEDIA TYPE
Media type term computer
Media type code n
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term online resource
Carrier type code nc
Source rdacarrier
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Introducing crisis communication as a field of practice -- Situating crisis communication within the fields of public relations and management -- The stakeholder relationship management perspective on crisis communication -- The importance of managing complex and changing organizational environments -- From friends to frenemies -- mapping an organization's stakeholders -- Playing the blame game to classify crisis types -- Defining crisis capacity in a modern environment -- Building crisis capacity from the inside out -- The leadership challenge for organizations in crisis -- The missing link of stakeholder attitudes to understand crisis communication -- Issue-related attitudes influencing stakeholder reactions to crises -- Organization-related attitudes influencing stakeholder reactions to crises -- The realities of crisis response in multi-platform, multi-actor environments -- One size seldom fits all : a taxonomy of crisis response tactics -- Comparing theories of crisis response -- Strategically planning crisis response messages -- Agenda setting -- the intersection of multi-actor environments and media engagement during crises -- Learning their lessons? Crisis outcomes and crisis-driven organizational change -- Measuring behavioral outcomes to crises.
520 ## - SUMMARY, ETC.
Summary, etc. "Crises come in many shapes and sizes, including media blunders, social media activism, extortion, product tampering, security issues, natural disasters, accidents, or negligence - just to name a few. For organizations, crises are pervasive, challenging and catastrophic, as well as opportunities for organizations to thrive and emerge stronger. Despite the proliferation of research and books related to crisis communication, the voice that is often lost is that of the stakeholder. Yet, as both a public relations and management function, stakeholders are central to the success and failure of organizations responding to and managing crises in a cross-platform and global environment. This core textbook provides a comprehensive and research-driven introduction to crisis communication, critical factors influencing crisis response, and what we know about predicting stakeholder responses to crises. Incorporated in each chapter are global case studies, ethical challenges and practitioner considerations. Online resources include an extensive set of multi-media materials ranging from podcast mini-lectures to in-class exercises, and simulation-based activities for skills development. Demonstrating the connection between theory, decision-making, and strategy development in a crisis context, this is a vital text for advanced undergraduate and postgraduate students of Communications, Public Relations, Marketing and Strategic Management"--Publisher's description.
545 0# - BIOGRAPHICAL OR HISTORICAL DATA
Biographical or historical data Audra Diers-Lawson is a Senior Lecturer at Leeds Beckett University, United Kingdom. She serves as chair of the Crisis Communication Division of the European Communication Research and Education Association (ECREA) and sits on several journal editorial boards with recent publications on topics like consumer trust, intercultural crisis communication, crisis atonement, whistleblowing, and stakeholder anger at organizations in crisis.
588 ## - SOURCE OF DESCRIPTION NOTE
Source of description note Description based on online resource; title from resource home page (Taylor & Francis, viewed February 23, 2020).
590 ## - LOCAL NOTE (RLIN)
Local note Master record variable field(s) change: 050
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Communication in crisis management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Public relations
General subdivision Management.
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Communication in crisis management.
Source of heading or term fast
Authority record control number or standard number (OCoLC)fst01937467
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Public relations
General subdivision Management.
Source of heading or term fast
Authority record control number or standard number (OCoLC)fst01082907
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element BUSINESS & ECONOMICS / General
Source of heading or term bisacsh
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element BUSINESS & ECONOMICS / Customer Service
Source of heading or term bisacsh
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element BUSINESS & ECONOMICS / Decision-Making & Problem Solving
Source of heading or term bisacsh
655 #4 - INDEX TERM--GENRE/FORM
Genre/form data or focus term Electronic books.
776 08 - ADDITIONAL PHYSICAL FORM ENTRY
Relationship information Print version:
Main entry heading Diers-Lawson, Audra, 1975-
Title Crisis communication.
Place, publisher, and date of publication Abingdon, Oxon ; New York, NY : Routledge, 2020
International Standard Book Number 9781138346253
Record control number (DLC) 2019024200
-- (OCoLC)1110656960
856 40 - ELECTRONIC LOCATION AND ACCESS
Materials specified EBSCOhost
Uniform Resource Identifier <a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=2269435">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=2269435</a>
850 ## - HOLDING INSTITUTION
Holding institution Kuakarun Nursing Library
938 ## -
-- EBSCOhost
-- EBSC
-- 2269435
994 ## -
-- 92
-- N$T
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Electronic books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Barcode Date last seen Price effective from Koha item type
    National Library of Medicine Classification   Online Access Kuakarun Nursing Library Kuakarun Nursing Library Processing unit 31/01/2022   Eb35007 31/01/2022 31/01/2022 Electronic books