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001			on1110656104
003			OCoLC
003			UTCC
005			20210825162443.0
006			m d
007			cr |||||||||||
008			190716t20202020enka ob 001 0 eng
010			_a 2019024201
040			_aDLC _beng _erda _cDLC _dOCLCO _dOCLCF _dTYFRS _dYDX _dN$T _dMUU
020			_a0429437382 _qelectronic book
020			_a9780429793882 _qelectronic book
020			_a042979388X _qelectronic book
020			_a9780429437380 _qelectronic book
020			_a9780429793868 _qelectronic book _qelectronic book ; _qmobi
020			_a0429793863 _qelectronic book _qelectronic book ; _qmobi
020			_a9780429793875 _qelectronic book _qelectronic book ; _qePub
020			_a0429793871 _qelectronic book _qelectronic book ; _qePub
020			_z9781138346253 _qhardcover
020			_z113834625X _qhardcover
020			_z9781138346246 _qpaperback
020			_z1138346241 _qpaperback
035			_a2269435 _b(N$T)
035			_a(OCoLC)1110656104
037			_a9780429437380 _bTaylor & Francis
042			_apcc
050		4	_aHD49.3
072		7	_aBUS _x000000 _2bisacsh
072		7	_aBUS _x018000 _2bisacsh
072		7	_aBUS _x019000 _2bisacsh
072		7	_aKJSP _2bicssc
082	0	0	_a659.2 _223
049			_aMAIN
100	1		_aDiers-Lawson, Audra, _d1975- _eauthor.
245	1	0	_aCrisis communication : _bmanaging stakeholder relationships / _cAudra Diers-Lawson.
264		1	_aAbingdon, Oxon ; _aNew York, NY : _bRoutledge/Taylor & Francis Group, _c2020.
264		4	_c©2020
300			_a1 online resource (xix, 319 pages) : _billustrations
336			_atext _btxt _2rdacontent
337			_acomputer _bn _2rdamedia
338			_aonline resource _bnc _2rdacarrier
504			_aIncludes bibliographical references and index.
505	0		_aIntroducing crisis communication as a field of practice -- Situating crisis communication within the fields of public relations and management -- The stakeholder relationship management perspective on crisis communication -- The importance of managing complex and changing organizational environments -- From friends to frenemies -- mapping an organization's stakeholders -- Playing the blame game to classify crisis types -- Defining crisis capacity in a modern environment -- Building crisis capacity from the inside out -- The leadership challenge for organizations in crisis -- The missing link of stakeholder attitudes to understand crisis communication -- Issue-related attitudes influencing stakeholder reactions to crises -- Organization-related attitudes influencing stakeholder reactions to crises -- The realities of crisis response in multi-platform, multi-actor environments -- One size seldom fits all : a taxonomy of crisis response tactics -- Comparing theories of crisis response -- Strategically planning crisis response messages -- Agenda setting -- the intersection of multi-actor environments and media engagement during crises -- Learning their lessons? Crisis outcomes and crisis-driven organizational change -- Measuring behavioral outcomes to crises.
520			_a"Crises come in many shapes and sizes, including media blunders, social media activism, extortion, product tampering, security issues, natural disasters, accidents, or negligence - just to name a few. For organizations, crises are pervasive, challenging and catastrophic, as well as opportunities for organizations to thrive and emerge stronger. Despite the proliferation of research and books related to crisis communication, the voice that is often lost is that of the stakeholder. Yet, as both a public relations and management function, stakeholders are central to the success and failure of organizations responding to and managing crises in a cross-platform and global environment. This core textbook provides a comprehensive and research-driven introduction to crisis communication, critical factors influencing crisis response, and what we know about predicting stakeholder responses to crises. Incorporated in each chapter are global case studies, ethical challenges and practitioner considerations. Online resources include an extensive set of multi-media materials ranging from podcast mini-lectures to in-class exercises, and simulation-based activities for skills development. Demonstrating the connection between theory, decision-making, and strategy development in a crisis context, this is a vital text for advanced undergraduate and postgraduate students of Communications, Public Relations, Marketing and Strategic Management"--Publisher's description.
545	0		_aAudra Diers-Lawson is a Senior Lecturer at Leeds Beckett University, United Kingdom. She serves as chair of the Crisis Communication Division of the European Communication Research and Education Association (ECREA) and sits on several journal editorial boards with recent publications on topics like consumer trust, intercultural crisis communication, crisis atonement, whistleblowing, and stakeholder anger at organizations in crisis.
588			_aDescription based on online resource; title from resource home page (Taylor & Francis, viewed February 23, 2020).
590			_aMaster record variable field(s) change: 050
650		0	_aCommunication in crisis management.
650		0	_aPublic relations _xManagement.
650		7	_aCommunication in crisis management. _2fast _0(OCoLC)fst01937467
650		7	_aPublic relations _xManagement. _2fast _0(OCoLC)fst01082907
650		7	_aBUSINESS & ECONOMICS / General _2bisacsh
650		7	_aBUSINESS & ECONOMICS / Customer Service _2bisacsh
650		7	_aBUSINESS & ECONOMICS / Decision-Making & Problem Solving _2bisacsh
655		4	_aElectronic books.
776	0	8	_iPrint version: _aDiers-Lawson, Audra, 1975- _tCrisis communication. _dAbingdon, Oxon ; New York, NY : Routledge, 2020 _z9781138346253 _w(DLC) 2019024200 _w(OCoLC)1110656960
856	4	0	_3EBSCOhost _uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=2269435
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